Report when group changes

Jyo090 · ‎06-23-2025

Hi Team, Please guide how can i create report for below conditions when it changes to specific groups. Please guide

Ticket number	Created on	Assigned to infosec	Assigned to IT security Operations from Infosec	Closure date

Dr Atul G- LNG · ‎06-24-2025

Hi @Jyo090

You need to create a similar setup for Change Requests, but the field to use is Assignment Group. Just to clarify, metrics only work on new records.

Refer my screenshot for Incident management.

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AndersBGS · ‎06-23-2025

Hi @Jyo090 ,

As @Dr Atul G- LNG correctly have mentioned, Metric definition would be the correct approach to utilize, as you can capture assignment for specific assignment group.

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Anders

Rising star 2024
MVP 2025
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Ankur Bawiskar · ‎06-23-2025

@Jyo090

I agree with Atul, you can use metrics for this.

You can refer many OOTB metrics and create for your table

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader