We've updated the ServiceNow Community Code of Conduct, adding guidelines around AI usage, professionalism, and content violations. Read more

Reporting on BIA analysis

geogeorge
Tera Expert

Hello,

 

I’m working on Business Continuity Management (BCM) in ServiceNow, and I need help building a report that identifies dependency risks in BIA assessments.

In the Business Continuity Workspace → Dependency Assessment, I can see cases where:

  • The parent BIA has a faster recovery tier (example: Tier 0 – Mission Critical)
  • But one of the dependent applications has a slower recovery tier (example: Tier 2 – Essential)

This creates a misalignment in RTO expectations, and we want to capture these cases in a report for risk analysis.

Here is an example from the Dependency Assessment UI (screenshot provided):

  • Parent BIA → Tier 0
  • Dependent Application → Tier 2 (or higher RTO hours)

What I want to achieve

I need a report or dashboard widget that automatically highlights:

All BIAs where the Parent BIA’s RTO/Recovery Tier is lower (faster) than a dependent application’s RTO/Recovery Tier.

Essentially:

Dependent RTO Tier > Parent RTO Tier

or

Dependent RTO Hours > Parent RTO Hours

Questions

  1. Which table(s) should be used for reporting these dependency items?
    I believe dependencies come from sn_bcm_dependency_item, but want to confirm.

  2. Is there a recommended way to join Parent BIA and Dependent Application BIA RTO values to compare them?

  3. Has anyone already created a similar report, database view, or scripted solution for BIA dependency mismatches?

  4. Is this something best done via Reporting, PA Indicator, or a scheduled script?

Any guidance or best practices would be greatly appreciated!

Thank you.

 

Screenshot 2026-03-05 073008.png

0 REPLIES 0