Request and RITM Record

Anubhav24
Mega Sage
Mega Sage

‎07-29-2025 08:15 AM

Hi All,

 

When we submit a request from portal , which record gets created first request record or ritm record or the difference is very minuscule , however a lot of BR depend on what gets created first. I am doing one analysis in my instance hence asking this.

At few places I found that request record gets created first and at some places it is mentioned RITM record gets created first.

Can someone please provide guidance on this.

 

Thanks in advance.

 

 

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Ankur Bawiskar
Tera Patron
Tera Patron
In response to Ankur Bawiskar

‎07-29-2025 08:29 PM

@Anubhav24 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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Dr Atul G- LNG
Tera Patron
Tera Patron

‎07-29-2025 08:30 AM

Hi @Anubhav24 

 

Its REQ - RITM and then task as per OOTB.

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Dr. Atul G. - Learn N Grow Together
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