Request and RITM Record

[Anubhav24]

Hi All,

When we submit a request from portal , which record gets created first request record or ritm record or the difference is very minuscule , however a lot of BR depend on what gets created first. I am doing one analysis in my instance hence asking this.

At few places I found that request record gets created first and at some places it is mentioned RITM record gets created first.

Can someone please provide guidance on this.

Thanks in advance.

[Ankur Bawiskar]

@Anubhav24 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Dr Atul - LNG]

Hi @Anubhav24 

Its REQ - RITM and then task as per OOTB.