Requested record not found

[Supriya20]

Hi,

For end users, after submitting the catalog item it shows  "Requested record not found". 

I have checked the acl's on sc_request table. we have sc_request.* read ACL without any roles and conditions. Still users are not able to see the record. Please let me know, how to solve this issue.

Thanks,

Supriya.

[Harshad Wagh]

when you do this with admin user can you please share the screenshot? I think it will show RITM.

Can you please check on sc_req_item table if all read acls are fine?

Also just a silly question, this is a catalog item not record prodcuer  J.

Thanks

Harshad

[Pullela Sony]

Hi Supriya,

Please go through this link:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0688922

https://community.servicenow.com/community?id=community_question&sys_id=e0ce0a00dbcd28103daa1ea6689619e3

Thank you 

sony