Require User to Fill Out one of two Fields

jmiskey · ‎07-26-2022

On a Catalog Item that we are placing out on the Service Portal, we have a few fields (among many others):

- one is a "Multi-Line Text" field

- one is an "Attachment" field

The user is required to provide a description of the problem (multi-line text field) or attach a screen shot (attachment field). So neither of these fields in Mandatory, but it is required that they populate at least one of these fields.

I assume I will probably need a Catalog Client Script to do this, but am unsure how to do that (especially the part of how to verify if there is an attachment or not).

Can anyone help?

Mohith Devatte · ‎07-26-2022

@jmiskey write an on submit client script like this

function onSubmit()
{
if(g_form.getValue('your first field name')! ='' || g_form.getValue('your attachment field name')!='' )
{
return true;
}
else
{
alert('please fill one of the fields');
return false;
}
}

try this it worked for me in my PDI

if you try to do a getvalue of attachment variable it gives the sys_id of the attachment

Please mark my answer correct if it helps you

View solution in original post

Rufino · ‎01-25-2023

This works to variables sets too? I have a similar situation, buts is on a MVRS. I'm trying to do something like this, but doesn't worked for me

Rufino · ‎01-25-2023

Resolved here. Was a UI Type issue! Sorry!