Required to auto change State of Change Request from Schedule to Implement & Review

[Arjun Reddy Yer]

Can anyone help me as I required to auto change State of Change Request from Schedule to Implement & Review.

As off now created Business Rule for which it's auto changing the State of Change Request from New to Schedule based on SCTASK state value @Ankur Bawiskar @Michael Fry1 @Mark Roethof @Anil Lande 

As there is one conflict as when the Change Request State is auto changed from Schedule to Implement then the Change Request should get auto Assigned to User based on SCTASK Assigned to filed value and afte that the Change Tasks should get auto close with the Close Code & Close Notes and then it should auto change the state to Review and to Close (based on the SCTASK State field). @AnveshKumar M @Vasantharajan N 

Business Rule:

Designed Workflow:

As when the Change Request State is auto changed from Schedule to Implement then the Change request should get auto Assigned to user based on SCTASK Assigned to filed value and afte that the Change Tasks should get auto close with the Close Code & Close Notes and then it should auto change the state to Review and to Close (based on the SCTASK State field).

Task Table Values of State Field:

Change Request Table Values of State Field:

Process need to flow

[AnveshKumar M]

Hi @Arjun Reddy Yer ,

You can create a workflow for sc_task table and specify the condition to trigger the flow for SCTASK for FireWall standard change. Call the workflow as sub workflow from the workflow on RITM which you have designed and pass task number as well as change number to the sub workflow.

In the sub work flow you use wait for condition  on SCTASK and update the change state.

You can not handle this state change sync from SCTASK to CHANGE REQUEST, why becuase we will be using wait for condition on SCTASK but it will never occur as the main workflow is on RITM.

Thanks,

ANVESH