Requirement imple
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‎08-30-2023 09:51 PM
Team ,
can some one help me how do i implement below requirement
when the Agent want to work on the case- he want to Assign it to himself
by clicking on the button 'Assign to me'
Expected result: the case will be assigned to the Agent
Actual result: the case can be assigned, only after filling in all the mandatory fields
And it doesn't make sense... in case a Team member wants to assign the case to a certain Agent, who will work on the case
1 REPLY 1
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‎08-31-2023 02:20 PM
This is probably a good case for a UI Action that runs both Client and Server code.
function onClick() {
g_form.checkMandatory = false;
gsftSubmit(null, g_form.getFormElment(), 'ui_action_name');
}
if(typeof window == 'undefined');
runServerCode();
function runServerCode() {
current.assigned_to = gs.getUserId();
current.update();
action.setRedirectURL(current);
}
Claude E. D'Amico, III - CSA