Requiring comments when a ticket is reopend in the service portal

[ccurtis]

Good day to all,

           I have a requirement to make comments mandatory when a ticket is reopened from the service portal. I have gone in a modified the IncidentUtils in the Scripts included to allow for the reopen button to show under the action button. Now I need to make comments be mandatory.

var IncidentUtils = Class.create();

IncidentUtils.prototype = Object.extendsObject(IncidentUtilsSNC, {

    initialize: function() {

    IncidentUtilsSNC.prototype.initialize.call(this);

    },

    /***************Custom changes****************/

    canReopenIncident : function(current) {

        return current.incident_state == IncidentState.RESOLVED;

    },

    type: 'IncidentUtils'  

});

IncidentUtils.isCopyIncidentEnabled = function(current) {

    var incidentUtils = new IncidentUtils();

    return incidentUtils.isCopyIncidentFlagValid();

};

IncidentUtils.isCreateChildIncidentEnabled = function(current) {

    var incidentUtils = new IncidentUtils();

    return incidentUtils.isCreateChildIncidentFlagValid();

};

IncidentUtils.canReopenIncident =  function(cuurent) {

    var incidentUtils = new IncidentUtils();

    return incidentUtils.incident_state == IncidentState.RESOLVED

};