Resent emails stuck at "send-ready" in email log

[gnunez]

Hello all,

I tried re-sending a couple of emails by using the Resend button in the email log. The first emails resent successfully, but the older emails are stuck on "send-ready". Does anyone know how to push out the emails or is it because there's a restriction in place on how old an email can be for re-sending?

Any info is greatly appreciated!

Thanks,

Grace

[Sksunny6131]

Hi Gnunez,

the reason might be the stuck event.you will need to do a small investigation.

please follow the link below which might be helpful.

Diagnosing and remedying stuck event processes

Cheers !!

Sunny Kashyap

[asifnoor]

Hi,

Go to active transactions and check if there is any error or long running transaction. If yes, kill the transaction and check.

[Mike174]

For older emails you should change the 'Created' to current date (Today) before resending them.

[Lucas37]

Thanks, this worked for me! Also this is a known issue that should be fixed in Utah, see https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1200079