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Reset the Emergency Change Request to New from scheduled state

MR1
Tera Contributor

I need help to reset the Emergency Change Request to "New" from its "scheduled" state.

I tried to use "Set Values" in the workflow, but it didn't work, and after rejection of the request, it's still in the scheduled state.

 

MR1_0-1706973907410.png

 

Thanks

2 REPLIES 2

Dr Atul G- LNG
Tera Patron

Hi @MR1 

 

I will suggest , instead for WF , use Flow Designer and use the change model where it is easy to do all this with low code. 

 

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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Hi @MR1 

 

LearnNGrowAtul_0-1706974918378.png

 

 

This is OOTB Workflow.

LearnNGrowAtul_1-1706974951853.png

 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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