Reset the Emergency Change Request to New from scheduled state

MR1 · ‎02-03-2024

I need help to reset the Emergency Change Request to "New" from its "scheduled" state.

I tried to use "Set Values" in the workflow, but it didn't work, and after rejection of the request, it's still in the scheduled state.

Thanks

Dr Atul G- LNG · ‎02-03-2024

Hi @MR1

I will suggest , instead for WF , use Flow Designer and use the change model where it is easy to do all this with low code.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Dr Atul G- LNG · ‎02-03-2024

Hi @MR1

This is OOTB Workflow.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************