resolution_code on Problem record is not getting set read-only through client script and ui policy.

[nirwan_ritik]

Hi all,

When I click on cancel on problem record,

below window pops up having field resolution_code in it

I want to make the Resolution code read only for the problem assigned to assignment group starting with GT. I tried ui policy and also client script. It not looks to be working.

Kindly help me on this 🙂

Regards,
Ritik

[Dr Atul G- LNG]

Hi @nirwan_ritik 

TRy to write code here

[nirwan_ritik]

Hi Atul,

I tried it but it didn't work.

Thanks

[Jayant_M]

Hi @nirwan_ritik ,

create the same Cancel UI action for your table and write the code in the onClick function to make it read only.

Please mark my response helpful if it resolves your issue

[Dr Atul G- LNG]

@Anurag Tripathi need again guidance. 

I think it is modal that can be reason or we cant make it what you need.