Response SLA getting attached twice

[Shalika]

The Response SLA is getting attached twice for incidents.

I am attaching the screenshots

[Community Alums]

Hi @Shalika ,

An SLA will attach to a record when the start condition is met and the stop condition is not met.

For multiple SLAs to attach, your ticket must have been in a state that matched the start condition but not the stop condition after the SLA met the stop condition.

Add state condition as well in your start condition.

Every time you update your incident to stop the SLA, SLA start condition becomes also true so it trigger another SLA.

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[Shalika]

Hii,

Should I add the condition Reassignment Count = 0 in the start condition?

[Community Alums]

Yes, you can try that!!

[Upender Kumar]

First check the start and stop conditions for both SLAs.