Response SLA notification

[Mayur Patil2]

Hello Developers,

I am working on SLA notification and I have one query for response and resolution SLA.

I am using "Default SLA Workflow" for P2 response and resolution, here I test this SLA and it is working fine. Also, if P2 resolution is above 50% then sla warning notification is getting triggered. But if P2 response  is above 50% then no notification is getting triggered. 

If this is correct ootb functionality then please let me know how we can send notifications at P2 response breach

Thank you

Mayur

[DeepakK88645261]

The best way forward it to create a new flow for the response type SLAs and trigger a notification to the assignment group at 75% of SLA duration and when it is breached.