response template in ServiceNow

panu
Tera Contributor

can we enable response template for itil user in Workspace in  servicenow ?

if Yes , How we can enable this ?

Thanks

2 REPLIES 2

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @panu 

 

https://www.servicenow.com/community/incident-management-forum/creating-and-use-a-response-template/...

 cc: @Edward Rosario 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Edward Rosario
Mega Sage
Mega Sage

Hi @panu 

It's been a while since I configured this but I don't believe it's available for SOW as of now unfortunately.