response template in ServiceNow

Apurva127
Tera Contributor

‎07-15-2025 03:06 AM

can we enable response template for itil user in Workspace in  servicenow ?

if Yes , How we can enable this ?

Thanks

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎07-15-2025 03:12 AM

Hi @Apurva127 

 

https://www.servicenow.com/community/incident-management-forum/creating-and-use-a-response-template/...

 cc: @Edward Rosario 

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Edward Rosario
Mega Sage
Mega Sage

‎07-15-2025 07:51 AM

Hi @Apurva127 

It's been a while since I configured this but I don't believe it's available for SOW as of now unfortunately.

 

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