REST Message Giving SSL Error

StephenHey · ‎02-09-2015

Trying to make a REST call to an HTTPS endpoint directly (not through a MID server), but receiving an error:

javax.net.ssl.SSLHandshakeException: Remote host closed connection during handshake

Any ideas?

StephenHey · ‎03-05-2015

Our REST endpoint did not accept anything lower than TLS 1.0 encryption. Service-now REST tries to use "SSLv2 Hello" to ask what kind of encryption the server side requires. However, our endpoint rejects even the "Hello" per security standards. The reason Service-now does this is because that connection logic is done by the version of Java that Service-now runs on. Our instance was running on Java 1.6 which uses that SSLv2 Hello method.

The fix was to have Service-now upgrade our instances from 1.6 to 1.8.

The first thing I'd check, Deepak, is to see if your endpoint accepts SSLv2 Hello. If it does not, then this would be your problem.

View solution in original post

dagarwal82 · ‎03-18-2015

How do I use TLSV1 in pre Eureka instances?

ankitsaharavat · ‎10-18-2015

Hi Stephen,

Integration between ServiceNow and REST Web Services is possible using Informatica Cloud. For more info on ServiceNow connector, please visit -http://www.servicenowconnector.com.

For any further query, please reach at info(at)mansasys(dot)com.

Thanks,

Ankit

gana1 · ‎02-06-2018

Hi All,

Any idea how to see which TLS version our instance is using/running on?

Regards

Ganapati