Developer

Flow Designer

The purpose of the flow shown in the screenshot is to assign a newly created DMNTSK to the user that has not closed a task very recently and has nothing assigned. For example, if the flow action #6 returns 3 records, I need to select the oldest one ...

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Are the business rules going to run when doing an import on cmdb_ci table

I am currently performing updates on the CMDB CI table through Transform Maps. Could you please confirm whether all applicable Business Rules will be triggered during the data transformation process?

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Service Graph Workspace View

In the Service Graph Workspace, I need to hide the 'Dependency View' link for users who do not have the cmdb_admin role, while keeping the rest of the tools visible. How can I achieve this?

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Update Set Batch Changes are not promoting correctly in Brazil version of the Instance

I'm trying to promote changes to another instance which is in Brazil version. The update sets in batch are committing successfully with all the changes. However, when I open child update sets from local update set, customer updates are empty and no c...

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PDI Availability

I have had to request a new PDI recently, however I am experiencing issues with it.The new PDI is running with the Zurich release.Not matter which plug-in I try to activate the plug-in installation fails and I receive the out of the box email from Se...

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On-Call Workflow Started from Business Rule, Task Not Assigned to Primary On-Call User

Hi AllI copied the OOB On-Call Assign workflow and added a custom Run Script after the assignment activity to send notifications to the primary and secondary on-call usersvar rota = new OnCallRotation(); var groupId = current.assignment_group.toStri...

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Security Center Error message on page load

Hi all, we are new to the Security Center and we were asking ourselves what this message could possibly mean. It reads: Please provide input for either acepage or link fields Can someone please explain what this message means and what causes this mes...

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Perform AQI buttons not available on published Knowledge Article in Native UI and Knowledge Center

Hi Team,I am working with Knowledge Management and have an issue with the Article Quality Index (AQI) functionality.For a Published Knowledge Article, I am unable to find any AQI-related actions/buttons such as Perform AQI, AQI Score, Continue AQI, o...

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Knowledge Center Article Optimization - Overview page questions and display issues

I have several questions for the community regarding the Overview page tab view for Article Optimization. 1. Is there a way for a user to filter the articles that show up when viewing the "overview" tab? example:articles may be displayed that are pas...

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Retire UI action is not visible when viewing article in Knowledge Center

How can we get the "retire" button to be visible when viewing an article that meets requirements of being able to be selected for "retirement"? I viewed an article in classic Knowledge and the "retire" UI action is visible. If I view that same articl...

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Users are auto-redirected to most-recent version of KB articles

How to redirect users who want to view KB articles directly to the custom portal view and to most recent one. There is the is an OOB solution to achieve the end goal. Which is that OOB Feature.

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Email template - if statement scripting

Good morning, I have been tasked to tidy up our companies email templates, I have a question I would like assistance with regarding scripting. I would like to know if I can create an IF statement so that priority 1 incidents are followed by the urg...

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ServiceNow and Entra ID Integration – Add User to On-Prem AD Group

Hello Community, We have a requirement where a user submits a ServiceNow Catalog Request for software access. Based on the selected software, ServiceNow should add/remove the user from the corresponding AD group.We are planning to use ServiceNow → Mi...

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AD v2 Spoke Authentication Failed When Using MID Server Service Account (gMSA)

Hi Community,We are integrating Active Directory with ServiceNow using the Microsoft Active Directory v2 Spoke.Our MID Server is running under a gMSA (Group Managed Service Account). For the Windows Credential record, we selected "Use MID Server Serv...

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Action Assignment in playbook

I have an action assignment that is configured as Server Script and it runs and calls my script include and performs some checks with no problems. It all works bar one element.The Script Include will generate a gs.addErrorMessage which appears absolu...

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