Restrict access to a KB from another portal.
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎05-09-2025 11:36 AM
Hi!
My client has 2 Emploee Center Portals.
One has an associated KB and the other does not.
When I search on the portal that does not have a KB, the results page displays articles that are associated with another portal.
What is the best way to restrict this access?
2 REPLIES 2
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎05-09-2025 12:02 PM
I would start in Service Portal > Portals and check which Knowledge Bases are listed in the related list for your specific portal.
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎05-09-2025 12:14 PM
@jcmings
Portal A has KB-A
Portal B has no KB