restrict creation of change task
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09-24-2023 09:23 PM - edited 09-24-2023 09:35 PM
once change request state is changed to implement then change tasks are creating in change task related list this is the existing functionality, how to restrict for one assignment group like if assignment group type is XYZ then change task will not create when state is changed to implement. I found two workflows related to Normal change, those are -Change Request - Normal and Change Request - Normal change tasks but where we need to add condition
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09-24-2023 10:33 PM
you can do changes to those workflows or use before insert BR on change_task to restrict the insert
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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09-25-2023 12:52 AM
I tried with changes in workflows but not working
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09-25-2023 01:00 AM
Hi Arangi, you can click on change task related list, then configure list control, a menu will open, you can then extend the out of the box condition which is :
answer = !parent.active;
To also check if logged in user is member of group xyz, on top of that you can optionally add the BR as Ankur suggested.
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09-25-2023 01:26 AM
Hi @lmundere
I have opened change task list control but not showing any condition like answer = !parent.active
can you please share the details