Developer

knowledge articles should be editable to all the users with ITIL Role

HI all,Currently the knowledge articles are editable to can cantribute criteria tab in knowledge base. But I want 1. The users with the ITIL Should edit knowledge articles but only after the ownership group approves. And if the members in ownership ...

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Copy attachment from interaction to incident not working - Service Operations Workspace

This is not a question but more of a solution for anyone who runs into this issue for Service Operations Workspace. We noticed in our instance that the copy attachments from interaction for when you click "Create Incident", the attachment isn't flowi...

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Password Reset Enrollment - Issue

Hi, We have a sub-prod instance in which we are trying to get a better understanding of the Password Reset module. In particular we are working on the Password Enrollment module. The issue we are having is upon submitting questions and answers for ...

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Resolved! Tips on HR Agent Workspace Field Layout?

Hello. When our end users need help from the HR Department, they fill out Record Producers. Most of the fields/answers entered get crammed into the Long Description of the resulting Case Record. The problem we have is that first, the HR Agents nee...

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Resolved! Using a Different Week Start for Reporting than Global Week

Hello, I have a team that is looking to report on Incidents/SLAs for their team using a weekly filter, however their metrics are set for a Sunday-Saturday week, versus the Company's weekly start which is Monday-Sunday. We have Performance Analytics. ...

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Fields going blank when using new "Save as Draft" feature

We recently updated our instance and we now have the new "Save as Draft" feature on our catalog forms. However, when using this feature, we've noticed that one of our fields always goes blank when we open a saved draft. The field is in a variable set...

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How to make Assigned To mandatory when clicking Resolve button on HR Case

Hi Community,I have an existing Resolve UI Action on the HR Case (sn_hr_core_case) table.Currently, when the user clicks Resolve, the system prompts the user to enter Work Notes and then resolves the case.Below is the existing UI Action script: funct...

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Now Assist Extract Information from Document

Hello, Has anybody recently used "Now Assist Extract Information from Document". I'm trying to extract information from document. To be more precise, invoice where it is generating a document task. But Source record is coming as empty because of whic...

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What a read-only scan for shadow AI agents found on a live ServiceNow instance

Built a read-only scanner for shadow AI on ServiceNow, agents, tools, and credentials that are running but were never inventoried anywhere.One scan turned up seven agents and eleven credentials, twenty nine findings ranked by severity and confidence....

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CSM Workspace Landing Page Variant – Syntax Error & Missing "Hello, User!" Message

Hi Community! My CSM Workspace Landing Page is throwing the following error on load:"Syntax error: Expected end of expression but found ':' at position 10"Also, the "Hello, User!" message is not displayed either. I believe the cause is the Header 3 c...

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Struggling with Workspace UI Builder Presentational List opening records

Hey all! I've been learning a lot about UI Builder lately and have been running into a pretty big issue for myself. I'm trying to create a tabbed worked space, and the tabs work fine however, I'm running into an issue with the Presentational List ope...

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FAILED TRYING TO EXECUTE ON CONNECTION

I am getting this error when I have committed my update set:Could a developer advise on what the issue is and how I can resolve.Thanks

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Task table read ACL for Inbound integration.

I am trying to make a successful security tool integration using OAuth profile -> Auth Scope (useraccount) -> Service account on instance and the security tool. My goal is to provide read access to Task, Label, User, Groups table.Roles attached to ex...

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is there any way to write onBefore insert business rule that convert the attachment to base64

Hi, is there any way to write onBefore insert business rule on the sys_attachment table that convert the attachment to base64 ? i was able to achieve it if its onAfter but not onBefore

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Failed to export to PowerPoint in Operational Resilience Worskspace

I found sn_ppt_export application installed in the instance. Due to organization policy, I can not use Microsoft PowerPoint add-in to create a new template. I just create it in the instance for Operational Resilience scope. I create a new UI action a...

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