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Restrict the deletion of attachment

Tanya10
Tera Contributor

Hi ,
I have a requirement to restrict deletion of attachment post submission of request for particular catalog item.
I followed this -https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0825743
It works well, but on portal even though attachment is not deleted it adds an additional comment saying deleted attachment

Tanya10_0-1762407072238.png

 

1 REPLY 1

Ankur Bawiskar
Tera Patron
Tera Patron

@Tanya10 

should not happen.

share steps to reproduce and which portal page etc is this

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader