Restrict the deletion of attachment

[Tanya10]

Hi ,
I have a requirement to restrict deletion of attachment post submission of request for particular catalog item.
I followed this -https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0825743
It works well, but on portal even though attachment is not deleted it adds an additional comment saying deleted attachment

[Ankur Bawiskar]

@Tanya10 

should not happen.

share steps to reproduce and which portal page etc is this

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[Tanya10]

its esc portal and I have written 2 BR,one on attachment and another on attachment doc table.The BR are almost same just dot walking is differnt

    var tableID = current.table_sys_id;
    var tableName = 'sc_req_item';
    var catalogName;

    var grRequest = new GlideRecord(tableName);
    if (grRequest.get(tableID)) {
        catalogName = grRequest.getValue('cat_item');
        if (catalogName == 'xyz') {
            if (!gs.hasRole('admin')) {
                gs.addInfoMessage("You are not allowed to delete attachments for this item.");
                current.setAbortAction(true);
            }
        }
    } else {

        gs.print("Record not found.");
    }

[Ankur Bawiskar]

@Tanya10 

so you are stopping user from deletion of attachment?

is that user clicking on delete icon?

you didn't mention which portal page is this? form? ticket?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Tanya10]

that's correct.Page is ticket, user should not be able to delete from anywhere once request submitted.Let it be portal/native veiw