Restrict the users in list view

[Basha4]

Based on the role(maybe ITIL or itil_admin or any role), Restrict the user in the list view(show only active incidents or critical incidents or Only new incidents)

[AnubhavRitolia]

Hi @Basha4 

You can achieve it using Query Business Rule on Incident.

In your EncodedQuery you can add these Conditions of Critical, Active and New.

[Basha4]

Please write a code for this one

[Jerick I]

Hi @Basha4,

You can use the below sample code on your BR query.

if(gs.hasRole('admin') == true){
current.addEncodedQuery('active=true^priority=1');
}

You may also refer on this community post Before query business rules example?

I hope this helps.

Please mark the response as helpful if this helps and Accept if this solves your issue.

Regards,

Jeff