Restrict users Post Activity on Service Portal for closed Incidents

[baqar rizvi]

Hi,

      I have a requirement where we want to restrict users not to post on closed tickets on Service Portal please refer image below :

Things Tried -

1. Tried UI Policy which is working on Service now ess view page but not restricting ess on service portal please refer screenshot above
2. Tried ACL's

Please help .what can be done to hide or restrict posting on Closed tickets on Service Portal.

Thanks

Baqar Rizvi

[Erik Stolberg]

What widget are you using to generate the page shown in your screenshot? If you use the "Ticket Conversations" widget available in the base system, it removes the comment entry and button once closed.

If you created a custom widget, you can easily set ng-show to false or ng-disabled to true based on the record state.

[dvp]

In ACL did you restrict the write access when incident is closed

[baqar rizvi]

yes i tried to restrict write access on Closed Incident tickets.but on normal SNOW   view ui policy and acl works but on SP it doesn't work or restrict that activity.

[Gurpreet07]

ACL should restrict the access. If you are making all fields readonly then try to use a table lavel write ACL. It will hide activity comments.