Restrict users Post Activity on Service Portal for closed Incidents

[baqar rizvi]

Hi,

      I have a requirement where we want to restrict users not to post on closed tickets on Service Portal please refer image below :

Things Tried -

1. Tried UI Policy which is working on Service now ess view page but not restricting ess on service portal please refer screenshot above
2. Tried ACL's

Please help .what can be done to hide or restrict posting on Closed tickets on Service Portal.

Thanks

Baqar Rizvi

[vinokv]

Hi Baqar

did you find any solution?

[baqar rizvi]

Not yet

[Saranya17]

Do anyone have found out solution for this problem? Am in same scenario now..