Retrieve RITM variables and use to populate it on the service portal form fields

[ss123]

Hi All,

We have this requirement to auto populate the portal form fields based on a RITM variables(same form)

What we need to do is that when a user selects an RITM number in "Original Request Number" field, we will retrieve the field values on that RITM and use it to auto populate in the portal form.

How can we achieve this? Thank you!

[Murthy Ch]

Hello @ss123 

This post will help you.

[Rohit99]

Hi @ss123,

You can select field(to populate) in Auto-Populate section of Variables.
Attaching Screenshots.

Please mark my response as correct and helpful if it helped solved your question.

Thanks,

Rohit Suryawanshi

[Ravi Gaurav]

something like this should work :-

var ritmSysId = fd_data.trigger.ritm.sys_id;

var ritm = new GlideRecord('sc_req_item');

ritm.get(ritmSysId);

var arr = [];

var variables = ritm.variables.getElements();

for (var i = 0; i < variables.length; i++) {

    var question = variables[i].getQuestion();

    var label = question.getLabel();

    var value = question.getDisplayValue();

    if (label != '' && value != '') {

        arr.push(label + " - " + value);

    }

}

return arr.join('\n');