Returning to last page after assigning incident

[Shawn Horley]

Greetings Folks

A question about configuring instance behaviour. Currently, when our analysts assign tickets they open the ticket, categorize it, assign to the appropriate group and then hit the update button. Then they are sent back to the first page of the Open Unassigned Incidents module. What they want is to be returned to the last page of the module that they were on, which at this time of year can be 4 or 5 pages deep (We're a school district and September is a gong-show) instead of going to page 1 and then having to navigate back to the last page they were working from.

Is this kind of behaviour possible? and if so is it advisable to do it? Is it a customization that could be upgrade-unfriendly?

And If I can do it? how?

Cheers!

A.

[Mark Stanger · Accepted solution]

This is possible.  You just have to adjust the module arguments a bit.  You can add 'sysparm_clear_stack=false' to the module arguments to have it redirect back to the last page in the list you were viewing...

[Shawn Horley]

Awesome! I'll try that out right away!

Cheers!

A.

[Mark Stanger]

Great!  Let me know how it goes.  If I've answered your question, please mark the above response as correct.  Thanks!

[Shawn Horley]

Greetings Mark. Sorry for the delayed response. I haven't gotten to implementing your solution yet, primarily because I am unsure where to edit the module arguments. I'm still rather new to the platform and haven't had to do this yet. Not a lot of how to documentation on "where to go to do this" type of instruction.

Can you advise where I would implement your edit?

Cheers

A.