Greetings Folks
A question about configuring instance behaviour. Currently, when our analysts assign tickets they open the ticket, categorize it, assign to the appropriate group and then hit the update button. Then they are sent back to the first page of the Open Unassigned Incidents module. What they want is to be returned to the last page of the module that they were on, which at this time of year can be 4 or 5 pages deep (We're a school district and September is a gong-show) instead of going to page 1 and then having to navigate back to the last page they were working from.
Is this kind of behaviour possible? and if so is it advisable to do it? Is it a customization that could be upgrade-unfriendly?
And If I can do it? how?
Cheers!
A.
