Reverse Sync issue while insert new Records in Life Cycle Mapping

[mihirgupta]

Hi Team,

As per the existed data with me, I attempted to insert new life cycle mapping records for cmdb_ci_server. So, As per the below table, Out of 9 records, 6 are already available in Life Cycle Mapping Table. However, while inserting the remaining last 3, we encountered an error related to reverse syncing.

Check Table Snap: "Table of 9 Records.png"

It is showing Error: Due to confliction in Life Cycle Control marked with 3 different color, unable to insert new records.

Check Error Snap: "Error Snap while inserting.png"

It appears that the Life Cycle Control table does not allow the creation of these records due to conflicts within Life Cycle Control. As a result, we are unable to create the new records. However, as per the requirement, the last 3 new records are mandatory, just like the existing ones.

How can I avoid or bypass this error and successfully add these new records to the Life Cycle mapping, for the activation of the plugin? Please provide the best solution.

It is mandatory to insert the last three records along with the existing ones in order to activate the plugin.

[teresa32yon]

Hello,

It sounds like you're encountering a conflict with Life Cycle Control when trying to insert new records into the Life Cycle Mapping table for cmdb_ci_server. Here are a few steps you can take to resolve this issue:

Check for Duplicate Entries: Ensure that the new records you're trying to insert do not already exist in the Life Cycle Mapping table. Sometimes, duplicates can cause conflicts.

Review Life Cycle Control Settings: Verify the Life Cycle Control settings for the cmdb_ci_server table. Ensure that the life cycle stages and statuses are correctly mapped and there are no conflicting entries.

Update Life Cycle Control: If there are conflicts, you may need to update the Life Cycle Control settings to accommodate the new records. This might involve modifying existing mappings or creating new ones.

Consult Documentation: Refer to the ServiceNow documentation or reach out to ServiceNow support for guidance on resolving Life Cycle Mapping conflicts.

Test in a Sandbox Environment: Before making changes in your production environment, test the updates in a sandbox environment to ensure they work as expected and do not cause further issues.

[mihirgupta]

Do you have any idea on How to resolve reverse Sync mapping Error. I already gone through your above instructions.