Rich_description not showing while creating case.

TheGOAT
Tera Contributor

‎05-27-2026 04:35 AM

Hi, I have configured rich_description field in case creation configuration for hr case in the bottom fields. But when i create a new case it dosent show up. Do you know why?

 

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Ankur Bawiskar
Tera Patron

‎05-27-2026 05:09 AM

@TheGOAT 

may be it's HTML type field and hence not feasible to add on that page.

Did you check any docs for that?

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