Rich_description not showing while creating case.

TheGOAT · an hour ago

Hi, I have configured rich_description field in case creation configuration for hr case in the bottom fields. But when i create a new case it dosent show up. Do you know why?

Tanushree Maiti · an hour ago

Hi @TheGOAT

You are on which version.

Refer this KB:

KB0996088 In some HR Cases rich_description gets updated and it gets copied to description field on ...

KB2525534 HR Case description / rich_description not copying over data. rich description left empty ...

KB2551691 HR case creation configuration fields appear on native UI but not on HR agent workspace

KB2583025 HR case creation fields appear on native UI but not on HR agent workspace

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Tanushree Maiti
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Ankur Bawiskar · 48m ago

@TheGOAT

may be it's HTML type field and hence not feasible to add on that page.

Did you check any docs for that?

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Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader