Risk ID Quetionniares won't initiate

[MarisaW81535484]

Has anyone even received this error before when trying to initiate a risk identifications questionnaire. I recently made changes to the questionnaire and now I am getting this error. The new risk ID questionnaire works in a lower environment but does not work when I migrate it. The update sets never have any errors. What could be effecting the initiation of these questionnaires? Please see my error message attached. Also note that when I click on the questionnaire link I do not get any info on what the error is. 

[Rafael P]

Hello @MarisaW81535484 , hope you're doing great!

Risk ID questionnaires fail to initiate after recent changes, working fine in lower environment but failing in production after migration.

First Steps – Check the Error:

1. Capture the exact error message – This is critical. Check:
   • Browser console (F12 > Console tab)
   • ServiceNow system logs (System Logs > All)
   • Questionnaire activity log
2. Common Error Patterns:
   • "Cannot read property X of undefined" → Script/data issue
   • "Access Denied" → Permission/ACL issue
   • "Workflow not found" → Configuration mismatch
   • "Invalid state transition" → Workflow state problem
3. Quick Validation:
   • Test as admin user (rules out permissions)
   • Try in lower environment (confirms migration issue)
   • Check if questionnaire record exists and has valid data

Most Likely Causes (in order):

• Business rule blocking initialization
• Missing/corrupted workflow definition
• Script error in initialization logic
• Data migration incomplete (NULL values in required fields)
  Please share the specific error message from the logs or console – this will pinpoint the exact cause and solution. I was not able to open you attached file (PNG)
  
  

[Tanushree Maiti]

Hi @MarisaW81535484 

Refer this :

https://www.servicenow.com/community/grc-forum/risk-identification/m-p/2538694