RITM Approvals not showing/displaying date to approve
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2 hours ago
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an hour ago
It looks like a widget issue. Please check if anyone has made changes to the widget. If not, try repairing the EC Portal plugin and then check again. @HemalathaG
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an hour ago
are you sure this RITM has variables associated to it?
how does that RITM look in native view?
share screenshots
If RITM was generated as part of catalog item submission then the approval section on portal should show the variable details
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Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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5m ago
Hi @HemalathaG
Check if you have approver_user role.
Refer KB:KB0871123
Issue
Approvers are not able to see the request items which they are approving so cannot make an easy decision on whether or not to approve a record. This is particularly relevant for delegates.
Resolution
I tested this in out-of-box (OOB) with users with role 'approver_user' and the behaviour is the same, by default, it will not allow the users to read the sc_req_item record.
They can only read it when we add below ACL.
sc_req_item (read)
In order to resolve this, I would recommend creating a very basic ACL that provides the 'Approval_User' role read access to the RITM forms , they will be able to review the record. I have attached a screenshot of this.
I tested in OOB instance and after creating this ACL, it works for 'Approver_user' role users.
