RITM & Catalog Task Variables Read Only

tylerThielman1 · ‎04-06-2017

Hello,

Currently trying to figure an issue out, any help would be appreciated. Currently on RITM and Catalog Task all variables are being set to read only, with the exception of one. I do not wish this to be the case, and I've checked the usual culprits, UI Policy, Client Script, Data Policies. I've also done some digging to a lesser extent into the UI Macros, Script Includes, and ACLs. I'm having a hard time figuring out what might be setting the variables to read only at this point.

Any help is greatly appreciated!

tylerThielman1 · ‎06-08-2017

I ended up with a root cause and resolution to this issue.

The issue was not caused by UI Policy and unfortunately since this was occurring only on variables on the RITM and SC Task, the field watched was of no use.

The cause of the issue was the field "write_roles" had been added to the catalog item variable's availability section and the field had been populated with the role "nobody". All new variables created defaulted to this, which resulted in the issue I experienced.

Hope this helps someone in the future.

View solution in original post

amlanpal · ‎06-08-2017

Hi Tyler,

Glad to know that you got the solution and thanks for sharing the solution with us.

Please mark your own answer correct and close the thread so that others can track it later in their need.

Nolan3 · ‎06-27-2017

Hello Tyler,

I am having a similar issue where the Requested for on the Catalog Task form is read only and like you stated can't use the field watcher at that level and don't see the issue in any of the normal areas.

Could you please provide steps to how you found the field write roles and where it was set to nobody? I included a few screen shots and have already checked if the Dictionary entry has the read only attribute set and it doesn't.

Thank you!

tylerThielman1 · ‎06-27-2017

The field highlighted in my attached screenshot was added to the availability tab on the catalog variable. Hope this helps.

Nolan3 · ‎06-27-2017

Thanks

tylerThielman1 · ‎06-27-2017

You're welcome. Let me know if you continue to experience it, I may have some other suggestions.