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RITM CI should be duplicate to SCTASK

NAYEEMURR
Tera Contributor

3 weeks ago

Hi ,

 

Good Day.!

Requirement is :

 

whatever the CI am selecting when submitting in RITM, that same CI should be duplicate / auto reflect to SCTASK also.

 

Screenshot can't post, sorry.

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13 REPLIES 13

WillieW
Tera Contributor
In response to Bert_c1

3 weeks ago

This works, I wonder why others don't test before posting.

Ravi Gaurav
Giga Sage
Giga Sage

3 weeks ago

Hi @NAYEEMURR 

 

Option 1: Business Rule on sc_task

  • Table: sc_task

  • When: before insert

  • Script:

 

(function executeRule(current, previous /*null when async*/) {

var ritm = current.request_item.getRefRecord();
if (ritm.isValidRecord()) {
// assuming your variable is "configuration_item"
var ci = ritm.variables.configuration_item;
if (ci)
current.cmdb_ci = ci; 
}
})(current, previous);
 
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Ravi Gaurav | ServiceNow MVP 2025,2024 | ServiceNow Practice Lead | Solution Architect
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M.Tech in Data Science & AI

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NAYEEMURR
Tera Contributor
In response to Ravi Gaurav

3 weeks ago

Thanks for reply.

 

not working

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WillieW
Tera Contributor

2 weeks ago

Why post here if you can't provide any details. Try Reddit, Stack Overflow, Google, ...

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