RITM CI should be duplicate to SCTASK

[NAYEEMURR]

Hi ,

Good Day.!

Requirement is :

whatever the CI am selecting when submitting in RITM, that same CI should be duplicate / auto reflect to SCTASK also.

Screenshot can't post, sorry.

[WillieW]

This works, I wonder why others don't test before posting.

[Ravi Gaurav]

Hi @NAYEEMURR 

Option 1: Business Rule on sc_task

• Table: sc_task

• When: before insert

• Script:

(function executeRule(current, previous /*null when async*/) {

var ritm = current.request_item.getRefRecord();
if (ritm.isValidRecord()) {
// assuming your variable is "configuration_item"
var ci = ritm.variables.configuration_item;
if (ci)
current.cmdb_ci = ci; 
}
})(current, previous);
 

[NAYEEMURR]

Thanks for reply.

not working

[WillieW]

Why post here if you can't provide any details. Try Reddit, Stack Overflow, Google, ...