RITM form has "Requested For" field as blank even if I fill the same in service portal form.
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02-06-2019 02:42 AM
RITM form has "Requested For" field as blank even if I fill the same in service portal form (Catalog item form).Please refer my attached snippets.
For "Requested For", I am using reference type variable
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Personal Developer Instance
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02-07-2019 01:15 AM
Thanks, Santhana. In Business Rules, it is asking for table to select, which one should I go for, is it sc_request or sc_req_item table?
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02-08-2019 05:00 AM
If it is the RITM form, then it is sc_req_item table.
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02-12-2019 03:30 AM
Did this work?
