RITM is Active even after the completion of workflow.

[Vinu1]

Hi,

I have a Requested Item with a workflow.  On ordering the item, all the states and stages of workflow activites get completed till the end. But the active field of RITM is still true and not switching to false.

I am unable to understand why the " Set Active Flag " BR is not triggering to change the active state to false. Its an urgent requirement. Can anyone please suggest? 

Thanks in advence.

Vinu.

[Leander Burger]

So you want to know how to set the RITMs active value or do you want to know why a business rule is not triggered? If the first one I would suggest adding a 'set values' to the workflow and let it set active to false. For the second one you need to provide more details on the business rule and the requested item in order to help you.

[Vinu1]

The BR "Set Active Flag " is an OOB BR which triggers automatically when the workflow stage is completed. In my case it is not triggering. If I set the values from workflow explicitly as Active=False then it is working. But I am wondering why the BR is not triggering. I have 6 tasks in my item workflow and all get completed till the end. But nor the Active field updation 

OOB BR below:

Thaknks,

Vinu. 

[Mark Roethof]

Hi there,

Can you share your workflow, especially the end steps? I'm wondering if you are doing something with the state, for example Set Values State = Closed Complete (state=3).

You do not need to set the Active flag to false, that should be done by out-of-the-box rules (if your close states are still 3, 4, 7).

Kind regards,
Mark

[Vinu1]

Hi Mark,

Initially I had the Set Values as State = 3 (Closed Complete), Only after getting the issue of Active=true, I have added the Active flag = false in my last activity of workflow as a workaround.

Thanks,

Vinu.