RITM value is not displaying on Catalog task

[Shalini Priya1]

Hi All,

I have an issue on sc_task form.

1.On Catalog task form , I have Request Item field which should display RITMXXXX number but its not displaying .

2.And on RITM form under Catalog Task related list filter shows request item=empty filter

Can anyone help me on this issue?

[mamann]

I would check to see if the display value for the sc_req_item table was changed to a field that is blank.

If so, you'll want to change it back to number.

This article describes how this can be done.

Select a field as the table display value

[Shalini Priya1]

Hi Mark ,

Thanks for the response .

The display value for the sc_req_item table is on Number field.But not sure why its not displaying.

[Srinivas Balusu]

Hi,

I had the same issue some weeks back. Finally I figured it out as below.

I have used 'Dictionary over rides' on other field (ex:'Due Date') in which I have selected 'Override Display Value'. This caused this. Since the dude date was optional it always used to be null for me.

Check if you have used 'Dictionary over rides' on any fields in the sc_req_item table. If yes, remove(uncheck) the   'Override Display Value' option for those fields which will bring back your number.

Also, Please check if you have a valid entry for this field from 'Number Maintenance' module.

[Shalini Priya1]

Hi,

Thanks for the response. I didn't use dictionary override . Then too i have the issue .