Role Configuration with Form

[Arthur Sanchez]

Help me here guys, I have an application with 4 forms:

• User
• Support
• Manager
• SupUser

3 list layouts:

• User
• Support
• Manager

And the roles:

• user,
• support
• manager
• supuser

I created supuser so that it could enter the SupUser form, so that supports can also create tickets in a separate module, the problem is, it is entering the Support form to create a new ticket, and it should enter directly into SupUser to create , the Support form is for him to receive a ticket

The flow is:

1. the user creates 1 ticket
2. support receives it and downloads it or changes the queue
3. the manager monitors

Now I'm trying to implement a module where support can also create a ticket, but I can't direct it to the correct form when creating it, I have to have 2 forms for support, 1 for him to create a ticket and another for him to receive the tickets that were created by the user or other support. PLS HELP ME

[Community Alums]

Hey,

have you tried with view rules ? These help you force given view on conditions met ?

[Arthur Sanchez]

(function overrideView(view, is_list) {

	if(gs.getUser().hasRole("x_1316384_tickets.tickets_user"))
		answer = "User";  // set the new view to answer
	
	if(gs.getUser().hasRole("x_1316384_tickets.tickets_supuser"))
		answer = "SupUser";  // set the new view to answer
	
	if(gs.getUser().hasRole("x_1316384_tickets.tickets_seg_acs_1"))
		answer = "Support";  // set the new view to answer
	
	if(gs.getUser().hasRole("x_1316384_tickets.tickets_seg_acs_2"))
		answer = "Support";  // set the new view to answer
	
	if(gs.getUser().hasRole("x_1316384_tickets.tickets_seg_ims_1"))
		answer = "Support";  // set the new view to answer
	
	if(gs.getUser().hasRole("x_1316384_tickets.tickets_seg_ims_2"))
		answer = "Support";  // set the new view to answer
	
	if(gs.getUser().hasRole("x_1316384_tickets.tickets_seg_sms_1"))
		answer = "Support";  // set the new view to answer
	
	if(gs.getUser().hasRole("x_1316384_tickets.tickets_seg_sms_2"))
		answer = "Support";  // set the new view to answer
	
	if(gs.getUser().hasRole("x_1316384_tickets.tickets_ti_app_1"))
		answer = "Support";  // set the new view to answer
	
	if(gs.getUser().hasRole("x_1316384_tickets.tickets_ti_app_2"))
		answer = "Support";  // set the new view to answer
	
	if(gs.getUser().hasRole("x_1316384_tickets.tickets_ti_brm_1"))
		answer = "Support";  // set the new view to answer
	
	if(gs.getUser().hasRole("x_1316384_tickets.tickets_ti_brm_2"))
		answer = "Support";  // set the new view to answer
	
	if(gs.getUser().hasRole("x_1316384_tickets.tickets_ti_capta_1"))
		answer = "Support";  // set the new view to answer
	
	if(gs.getUser().hasRole("x_1316384_tickets.tickets_ti_capta_2"))
		answer = "Support";  // set the new view to answer
	
	if(gs.getUser().hasRole("x_1316384_tickets.tickets_ti_gpp_1"))
		answer = "Support";  // set the new view to answer
	
	if(gs.getUser().hasRole("x_1316384_tickets.tickets_ti_gpp_2"))
		answer = "Support";  // set the new view to answer
	
	if(gs.getUser().hasRole("x_1316384_tickets.tickets_manager"))
		answer = "Manager";  // set the new view to answer

})(view, is_list);

This is my View Rule, to define what each role belongs to (I think that's it), I thought that when I determined that the supposed role was SupUser, it would automatically be redirected, but that didn't happen

[Community Alums]

You have. See the screenshot. Let me test as well 🙂

[Community Alums]

So, as far as I crosschecked - in OOB view rules is used such pattern - gs.hasRole() - not gs.getUser().hasRole() - so change it.

Second - I remember that the view names must be all lower case (small caps)