Role required to create implementation plan

Devika
Tera Contributor

‎02-05-2025 03:26 AM

Which role is required to create a implementation plan in ServiceNow?One of the end users already have sn_change_write role but unable to create a new implementation plan while creating a change request 

0 Helpfuls
  • 348 Views
3 REPLIES 3

Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-05-2025 03:30 AM

Hi @Devika  

 

What error is the user facing and is trying at the portal or native view?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

Devika
Tera Contributor
In response to Dr Atul G- LNG

‎02-05-2025 04:21 AM

Hello ,
User is trying in native view only .User is unable to create a implementation plan in change request 

0 Helpfuls

Mark Manders
Mega Patron

‎02-05-2025 05:04 AM

OOB there are no ACLs on the 'implementation plan' field on the change request. Both table and field ACLs for the change_request table (again: OOB) say that either ITIL or SN_CHANGE_WRITE role are sufficient to write to the record.

 

You mention 'user is unable to create'. Does this mean the field isn't there? Does this mean the field is read only? 

Did you check on any client scripts/data policies/ui policies that could cause the behavior of the field?
Did you check on any custom ACLs?


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
0 Helpfuls