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Round Robin functionality is not working in test instance

NagiReddy1
Tera Contributor

Hello Community Members,

 

We have implemented a round robin solution to auto assign the HR cases, that is working as expected in Dev instance and not working in test instance. Can any of you please help me what kind of issue that is related to.

 

I have moved the changes from Dev to Test didn't see any issues while moving the date.

 

Thanks,

Nagireddy

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