SAP Cloud ALM to ServiceNow Integration

[arundharmabe]

Hello Everyone,

We are planning to integrate SAP Cloud ALM with ServiceNow for creating the incidents. What are the necessary steps i have to do in order to begin this work.

As per my analysis, it is a ready to use integration with pre-defined API mapping. However what are the things we need to do from ServiceNow end for making this integration successful. What type of authentication is supported between these 2 tools? Can someone guide me on this.

Regards,
Arun

[fnica]

Hi Mega,

The integration is more focused on ALM side than ServiceNow. If you customised your incidents than you will need to adjust the mapping also.

You can get a good ideea of the integration itself here: https://community.sap.com/t5/technology-blogs-by-sap/sap-cloud-alm-integration-events-to-tickets/ba-...

Looking at the process basically the ALM needs a webhook to select the events for which it creates tickets and than delivers the payload via REST.