To create a script that triggers an approval notification for a specific catalog item in ServiceNow, you can use a Business Rule or an Event. Here's a step-by-step guide:
Create a Business Rule:
Navigate to System Definition > Business Rules.
Click New to create a new Business Rule.
Set the Table to sc_req_item (Requested Item).
Define the Condition to check for your specific catalog item. For example:
current.cat_item.name=='yourcatalog item name'
gs.eventQueue('custom.approval.notification', current, current.requested_for, current.opened_by);
Create an Event:
Navigate to System Policy > Events > Registry.
Register a new event, e.g., custom.approval.notification.
Add a description for clarity.
Create a Notification:
Navigate to System Notification > Email > Notifications.
Create a new notification and set the When to Send condition to the event you created (custom.approval.notification).
Customize the email template to include details about the catalog item.
