SC_tasks created via workflow is assigned automatically set to state closed unsuccessful

Gayathree Seeth
Tera Expert

Tasks created via workflow is assigned automatically to closed unsuccessful.

Can any one pls assist me here.

 

11 REPLIES 11

Ankur Bawiskar
Tera Patron
Tera Patron

@Gayathree Seeth 

are you setting the state during creation?

Is this happening for all catalog tasks or only for catalog tasks for specific catalog item?

Did you check the default value for state field on sc_task?

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

hi Ankur,

YEs i am creating a new workflow and attaching to an existing catalog item. For the specific catalog item i am facing this ( upon giving the selections all the task are going to unsuccessful state). i checked default value is 'assigned' only.

@Gayathree Seeth 

definitely something is customized in your instance and since we don't have much details we cannot help.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Runjay Patel
Giga Sage

Hi,

 

check the BR which might be written to do this as this is not oob functionality.