SC_tasks created via workflow is assigned automatically set to state closed unsuccessful

[Gayathree Seeth]

Tasks created via workflow is assigned automatically to closed unsuccessful.

Can any one pls assist me here.

[Gayathree Seeth]

I tried deactivating the custom BR's i find on this table but it seems not working the also.

Also i have around 20 if conditions in my WF is that fine?

I tried giving 2 if blocked and checked but then that was working. If i branch 20 if blocks then this is happening.

[rambo1]

Please check all BR's on sc_task (insert,update)

Also check flow from which sc_task is getting created, check if there is any logic thats setting state of sc_task to 'closed unsucessful'

[Gayathree Seeth]

hi rambo

YEs i after the approval is approved the task is created and assigning to closed unsuccessful state.

Also i have around 20 if conditions in my WF is that fine?

I tried giving 2 if blocked and checked but then that was working. If i branch 20 if blocks then this is happening.

[Uncle Rob]

If its happening instantaneously its either a business rule or another workflow or flow designer.

The good news is if its a business rule it will be easy enough to search for.
Just query business rules where table = sc_task and script contains "Closed Unsuccessful" (or whatever the value is associated to that label)

[Gayathree Seeth]

Im seeing below code :when state changes, before update:

(function executeRule(current, previous /*null when async*/) {

    var last_task = false;

    var all_close = new GlideRecord('sc_task');

    all_close.addQuery('sys_id', '!=', current.sys_id);

    all_close.addQuery('request_item', current.request_item);

    all_close.query();

//  gs.log('all_close' + all_close);

    while (all_close.next())

        {

        if(all_close.state == 20 )  

            {

            last_task = true;

        }

    }

    var item=new GlideRecord('sc_req_item');

    item.addQuery('sys_id', current.request_item);

    item.query();

    if(item.next()){

         // gs.log('test' + "" + last_task);

    if(current.state== 20 && last_task == true )

            {

            //gs.log('inloop');

            item.state=3;

            item.u_sub_status='Cancelled';

            item.active = false;

            item.update();

        }

    }

})(current, previous);