SCCM Integration Mapping question

[mdidrikson]

Hello,

We are setting up an SCCM configuration and we have pulled our data into Service-Now via the Mid server. We are in the process of testing the process and one of the issues we have is we would like to have is the mapping from SCCM to Service-Now CMDB.

SCCM Resource ID maps to Correlation ID in Service-now CMDB. It is also the field that is used to match records between Service-now and SCCM. The problem is that a new Resource ID is created every time a device is added to SCCM. We would like records to match on the Serial number field.

Can we get Service-now to match on the serial number field? Is this controlled though a transformation?

Thanks for your help!

Mark Didrikson

[mdidrikson]

Hi,

We ended up going with the SCCM Integration 3.0 in Service-Now and that seemed to help us out.

http://wiki.service-now.com/index.php?title=Microsoft_SCCM_Integration_3.0

You have to have SN enable the plug-in and we have to work with our DBA to set up the data. I also ended up pulling is the data with the initial load via an Excel spreadsheet.

Thanks.

Mark

[raghavendra_jay]

Hi Mark,

Did you do field to field mapping between Service Now and SCCM or will plugin is enough to pull all the requried data.

-RJ

[mdidrikson]

Hey,

The plugin does some of the mappings, but we had to modify it a little bit and add some additional mappings.

I can send you a screenshot or additional information if you want.

Thanks!

Mark Didrikson

[raghavendra_jay]

HI Mark,

Can you please send across the screenshots and any other additional information. Thanks

-RJ

[mdidrikson]

Hello,

Here is a screenshot of the transformation map we are using.

Thanks!

mark