Scheduled report error.

[Jessica28]

Hello,

When the report is scheduled. The output report gives an error message “Error: Export failed using PARExport server”. Can someone please help?   Thank  you

[SanjivMeher]

Can you check the below KB? The solution in there might help.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1123205

[Jessica28]

Hello @SanjivMeher 

I have confirmed that the following services are not existing in our instances:

glide.chart.avp.host With Value: "http://avp"
glide.avp.server.enable_new With Value "false".  

[Jessica28]

Hello @SanjivMeher 

Thank you for helping.  I reported this issue to SN support and got an answer.  

That is a known error, and SN will fix the issue and let us all know.  No action is required on our end:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1586905

[jean-pauldehaas]

did you recieve any response?

i cant open that KB1586905