Scheduled report error

[siddhantgaure]

Hi everyone 

I have created one report and scheduled the report to the user email everyday morning, the type is xsls but in the production report is exported into the PDF as I have checked the same thing into the lower environment the file is exported into the excel with same config but in production am receiving it in the PDF please let me know is it know issue and where the changes is required.

Thank you in advance

[Ankur Bawiskar]

@siddhantgaure 

in scheduled report you should have Run as -> System Administrator

what's configured there?

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[siddhantgaure]

Hi Ankur I have directly used scheduled report by selecting report there is no option available to run as

 using sysauto_report  created schedule on this table

[Tanushree Maiti]

Hi @siddhantgaure 

Refer KB: KB2697684 Scheduled email of Reports are sent in wrong file format 

Resolution

1. Change the run as user in the scheduled report to a higher privileged user (or an admin user) and check if the report exports correctly as Excel. 

2. Verify the report template and scheduled report configuration on the production instance to ensure the format is set to Excel.

3. Check the emails sent from the scheduled report to confirm the attachment format matches the configured format.