Scheduling a Change Ticket.

[avinashp7303279]

Hi, im working on integrating ticketing system of ServiceNow with my patch management tool, so i am creating a Change Ticket of every patch that i'm detecting. I have a doubt in the scheduling the Change Ticket, so is the time in 24hr format or 12hr format and which timezone is it? like is it UTC or IST  or anything else? So based on the schedule that is given in the Change Ticket patching will take place in the devices where the patching is to be done.

[Dr Atul G- LNG · Accepted solution]

Hi @avinashp7303279 

The default is 24 hrs.

[Robbie · Accepted solution]

Hi @avinashp7303279,

I just wanted to add some clarity to your question and for others viewing with a similar question in the community.

The default timezone for an instance is usually set during the initial configuration of the instance.  

This value is set using and can be found in the system property: glide.sys.default.tz

Importantly, whilst the value is stored in the field itself in UTC format (Coordinated Universal Time), if for any reason, a default timezone is not set, the system will default to the time zone setting used by the Java Virtual Machine (JVM) on the server.

Re the time format, by default it has the value: HH:mm:ss, which is a 24-hour format.

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Thanks, Robbie