SCOM integration problem. Service-Now to SCOM does not work

[tpulls]

Hello,

I have the Service-Now SCOM Connector configured on both my SCOM server and MID server. Alerts from SCOM are being sent to Service-Now and even updated from Service-Now with the Incident Number. However, when I resolve the Incident in SN it is not closing the SCOM alert. If I understand correctly, SN will send a request to the MID server to trigger update_alert.exe. I can't tell if this is happening or not. The MID server is specified under Properties in Service-Now

I'm looking through agent0.log on the MID server and don't really see any errors. How does the MID server know what my SCOM server is in order to close the alerts with update_alert.exe? How else can i troubleshoot this? Is there a step-by-step guide out there to follow incase I missed something?

[jneels]

Sarath,

I would check your Accenture email for some helpful documents.

[clarkson93]

John if you have some great doc's on this subject I would love you see them.

Steve Clarkson

[sarathcks]

Hi John,

I couldn't find any docs, but not sure whether i was checking at the correct place

Need some clarifications on below points, since I'm doing this configuration for first time:

1. Any configurations needed at ServiceNow side? I can't see Integration - MS SCOM option in Service Now instance

2. SCOM 2.0 plugin has to be installed in which server? From where we can download this plugin?

3. What is this MID server?

4. Whether Admin privilege is required for ServiceNow to configure this?

Sorry for so many questions

BR

Sarath Chandran

[Vishal Khandve]

any one tell me how to achieve servicenow-SCOM integration step by step

And configuration needed for it.

[Vibhuti Rajput]

Vishal,

Were you able to implement it ? event management with SCOM and Solarwinds. If yes, could you give your documented steps to achieve the same.